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According to the United States auto magazine Motor Trend5 26th, United States research J.D. Power and Associates study shows that automotive software failure rates upward trend in the past few years. Tesla and Jaguar Land Rover in particular software failure is more prominent. In addition, Chevrolet, GMC, Dodge, Toyota, Mazda and Subaru are received to minimize consumer complaints against the carmaker.
This study focuses on automotive software for the period from 2011 to 2016 complaints, recalls and technical service bulletins (TSB), used data from J.D. Power and the United States National Highway Traffic Safety Administration (NHTSA). In 2015, the NHTSA consumer complaints received a total of 615. The Agency received 202 complaints, number of complaints this year are expected to exceed that of last year. However, the Agency is not aware of these complaints is a software defect, or a user's own problems.
Although not all complaints can lead to recalls, but during the 2014 to 2015, recall has increased 45%. J.d. Power found that in the past 5 years, there were 189 recalls associated with software problems. In these recalls, 141 may result in accidents, but 44 do not cause any harm. In fact, half of the recalled cars have been repaired and are still on the road.
In addition, software-related technical service bulletins and more. In essence, if automakers received a lot of complaints but the extent of the problem is not serious enough to require a recall, the company will publish technical service bulletin to dealers, guide dealers on how to address the problem. J.d. Power found that the period from 2011 to 2015, and software related technical service bulletin number 160 per cent each year, up from 58 per year for the period from 2006 to 2010